TERMS AND CONDITIONS
- All items are made-to-order, please order responsibly
- We accept payments by credit card in EURO currency
- We ship internationally using International Post service with flat rates shipping fees based on the weight of the items;
- You will be shown all shipping charges at final check-out before making the payment;
- All products are made to order within 1-3 business days after receiving the payment confirmation;
SHIPPING SERVICE
All our items are handmade to order within 1-3 days and shipped via International Post service, which is delivered by the local post service in your country (USPS, Royal Mail etc.). This is not a registered service by default (w/o tracking), but you can opt for tracked shipping during checkout (International Post Signed). Shipping time estimates are subject to clients’ location, weather conditions and customs screenings, so please kindly wait. Usually items arrive faster than our estimates, but some parcels are delayed by customs screenings.
- Europe: 2 weeks
- World Wide: 2 - 4 weeks
RETURNS & REPLACEMENTS
Customer satisfaction is our highest priority. All products are handmade-to-order within 1-3 days after order confirmation. Please consider this and order responsible.
- In case of a return, please contact us via the contact form first;
- All items to be returned or exchanged must be unused and in their original condition. Customized, used or damaged products cannot be returned or exchanged;
- In case of a refund, your amount will be returned to the initial payment account;
- We do not refund shipping costs, custom duties or transaction fees;
- All returned items must be shipped with tracking codes.
The following items are on final sale:
- Items with custom color requests;
- Items with custom engravings;
- Items with custom sizes (watch straps, phone cases);
- Items with custom options (tracker pocket wallets);
- Items used, altered or modified.